Cancellation & Refund Policy

At Shiba Meher, we value our customers and strive to ensure satisfaction with every purchase or service. This Cancellation & Refund Policy outlines the terms under which cancellations, refunds, and returns may be processed.

1. Order Cancellation

  • Before Dispatch/Service Start:
    Customers may request an order cancellation within 24 hours of purchase or before the product/service has been processed, whichever is earlier.

    • To cancel your order, please contact us immediately at [insert email/contact info].

  • After Dispatch/Service Commencement:
    Once the order has been shipped or the service has started, cancellations are no longer eligible.

2. Refund Policy

Refunds are applicable only under the following conditions:

  • The product received is defective, damaged, or incorrect.

  • The service provided is not as described or not delivered as agreed.

If your refund request meets these conditions:

  • You must raise the request within 7 days of receiving the product/service.

  • Refunds will be processed to your original payment method within 7–10 business days after approval.

3. Return Policy (if applicable)

For physical products:

  • Items must be returned in their original condition and packaging.

  • The return must be initiated within 7 days of delivery.

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

4. Non-Refundable Items/Services

Certain items or services are non-refundable, including:

  • Customized or personalized products.

  • Digital downloads or online services once accessed.

  • Gift cards and promotional items.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. If you still haven’t received it, please contact us at shibamhrdnmcoach@gmail.com.